⚖️ DISPUTE CENTRE

File a Dispute

Problem with an order? File a dispute within 7 days of receipt. UJRIS AI will analyse your case and resolve within 72 hours.

Dispute Details

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File within 7 days

Disputes must be filed within 7 days of delivery confirmation.

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UJRIS AI Analysis

Our AI reviews all evidence including chat logs, photos, and transaction records.

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72-hour resolution

Standard disputes resolved within 72 hours. Complex cases may take longer.

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Admin review >D5,000

Disputes over D5,000 are reviewed by a human administrator.

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Escrow protection

Funds remain held until dispute is fully resolved. Neither party can access them.